RETURNS

RETURNS & EXCHANGES POLICY

Last Updated: 07/21/2026

Thank you for shopping at WickMonsters.com. We want you to be 100% satisfied with your purchase. If something didn't work out, no worries — check the conditions and follow the simple steps below to process your return or exchange.

1. Return & Exchange Conditions

  • Items must be unworn, unwashed, and in the same condition as received.
  • Items must be returned in the original packaging with all tags attached.
  • You can request a return or exchange within 30 days of the purchase date.
  • Customized or personalized items are not eligible for return unless defective or damaged.
  • You must fill out the Return Form before shipping your package.
  • Print and include the completed Return Form inside your package. If you don't have a printer, you can write down the required information by hand and include it inside the package.

 

2. How to Start a Return or Exchange

  1. Complete the Return Form.
  2. Include the completed form inside your package.
  3. Ship your package to the address for your region (see Section 3), using a trackable shipping service.
  4. Send the tracking number to info@wickmonsters.com after you ship the package.

If you experience any issues with the process, contact our customer support team at info@wickmonsters.com and we'll assist you.

 

3. Shipping Addresses for Returns

For customers in the United States:

Wick Monsters LLC

4290 SW 177th Avenue

Miramar, FL 33029, United States

 

For customers in Europe (European Union):

Kubera Daja Inversiones S.L.

Att: David Rodríguez Sordo

Calle Luis Cernuda, local 9

Postal Code: 29130

Alhaurín de la Torre (Málaga), Spain

Phone: +44 7465 793081

 

For customers in the rest of the world:

Wick Monsters LLC

4290 SW 177th Avenue

Miramar, FL 33029, United States

 

4. Return Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to:

  • A defective item
  • An incorrect item received
  • Or an error on our part

Free return shipping for defective items applies only to same-item replacements or refunds (see Section 7).

We highly recommend using a trackable shipping service. WickMonsters.com is not responsible for lost or undelivered returns.

 

5. Refunds

  • Once your return is received and inspected, you'll receive an email confirmation.
  • If approved, your refund will be processed to the original payment method.
  • Please allow 7–14 business days for the refund to appear on your statement.

 

6. Exchanges

Need a different size or color? No problem — simply send the item back following the return process above and place a new order for the correct item. We do not offer direct exchanges to ensure fast processing.

 

7. Defective, Incorrect, or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order at info@wickmonsters.com.

Include:

  • Your order number
  • Photos of the issue
  • A brief description of the problem

Once the issue is confirmed by our team, we will send you a replacement free of charge.

Please note: replacements for defective, damaged, or incorrect items are issued exclusively in the same size, color, and model as the original order. If you would like a different size or color, please follow the standard exchange process described in Section 6, which applies regardless of the condition of the original item. If the original item is no longer in stock, we will offer a refund or store credit instead.

We reserve the right to request the return of the defective item, or additional photos, before shipping a replacement.

 

8. Damaged Shipments

If your package arrives damaged, contact us immediately at info@wickmonsters.com with photos of:

  • The outer packaging
  • The damaged item(s)

Keep all packaging materials, as the carrier may require an inspection.

 

9. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Items marked as Final Sale

10. Orders & Cancellations

Orders cannot be modified or canceled after confirmation. Please double-check all order details before completing your purchase.

 

11. Legal Notice for European Customers

This policy complies with the European Union's Consumer Rights Directive (2011/83/EU) and other applicable consumer protection laws. Customers within the EU have the right to withdraw from the purchase within 14 days without providing a reason. To exercise this right, follow the return process outlined above.

 

12. Contact Us

Have questions or need help? We've got you. Email us at: info@wickmonsters.com

By making a purchase on WickMonsters.com, you agree to comply with this Returns & Exchanges Policy. We appreciate your understanding and cooperation.