Política de envío

SHIPPING POLICY

At Wick Monsters, we strive to provide the best shopping experience for our customers. Once your purchase is confirmed, you will receive a confirmation email with the details of your order. Our team will process your order as quickly as possible to ensure timely delivery.

ORDER PROCESSING AND SHIPPING

- After your purchase, you will receive an email with the tracking information for your order so you can monitor its status at any time.
- Please note that during collection launches, promotional periods, or peak times such as Black Friday or Christmas, delivery times may be extended due to high demand.

DELIVERY ERRORS

Wick Monsters is not responsible for delivery errors caused by incorrect or incomplete information provided by the customer at the time of purchase. Please double-check your shipping details before confirming your order.

CANCELLATIONS

If you wish to cancel your order, please contact us at info@wickmonsters.com as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order is in the shipping process, cancellations are no longer possible.

CUSTOMS AND TAXES
For international orders, please note that customs fees or taxes may apply depending on the destination country's regulations. Any such charges will be the customer's responsibility and must be paid upon receipt of the package. Wick Monsters is not responsible for delays caused by customs procedures.

LOST OR DAMAGED ITEMS

In the rare event that your order is lost or arrives damaged, please contact our support team at info@wickmonsters.com with your order details and photos (if applicable). We will work with the courier to resolve the issue as quickly as possible.

CONTACT US

If you have any questions or concerns regarding your order or our shipping policies, feel free to contact us at info@wickmonsters.com. We are here to help!