RETURNS

RETURNS POLICY

Last Updated: 13/10/2026

Thank you for shopping at WickMonsters.com. We want you to be 100% satisfied with your purchase. If something didn't work out, no worries — check the conditions and follow the simple steps below to process your return.

1. Deadline

You have 30 calendar days from the day you receive your order to return it.
Returns are available in all countries we ship to.

2. Conditions

Items must be unused and in perfect condition: no damage, stains, odors or anything that would prevent them from being sold as new.
Items must be sent back in their original packaging, with all tags and packaging inserts attached.
Customized or personalized items cannot be returned unless they are defective or damaged.

3. How to Return

Complete the Return Form.
Print it and include it inside your package. If you don't have a printer, write the same information by hand and include it inside the package.
Ship your package to the address for your region (see Section 6), using a trackable shipping service.
Send the tracking number to customer@wickmonsters.com after you ship the package.

If you experience any issues with the process, contact our customer support team at customer@wickmonsters.com and we'll assist you.

4. Need a Different Size or Item?

We do not offer exchanges. Simply return the item following the steps above and place a new order for the size or item you want.

5. Return Shipping Costs

Return shipping is paid by the customer, unless the return is due to:

A defective item
An incorrect item received
Or an error on our part

Free return shipping for defective items applies only to same-item replacements (see Section 8).

We highly recommend using a trackable shipping service. WickMonsters.com is not responsible for lost or undelivered returns.

6. Shipping Addresses for Returns

For customers in the United States:

Wick Monsters LLC
4290 SW 177th Avenue
Miramar, FL 33029, United States

For customers in Europe (European Union):

Kubera Daja Inversiones S.L.
Att: David Rodríguez Sordo
Calle Luis Cernuda, local 9
Postal Code: 29130
Alhaurín de la Torre (Málaga), Spain

For customers in United Kingdom (UK):

Debora Goncalves / Wick Monsters
63 epsom road
Morden, surrey
Sm4 5pr
UK

For customers in the rest of the world:

Wick Monsters LLC
4290 SW 177th Avenue
Miramar, FL 33029, United States

7. Refunds

Once your return reaches our warehouse and is inspected, you will receive an email confirmation.
If approved, your refund will be issued to the original payment method within 5–10 business days after the returned item is received.
During collection launches, Black Friday, holidays and other peak periods, processing may take slightly longer.
Prefer store credit? Choose store credit instead of a refund and get 5% extra. WICK store credit never expires.

8. Defective, Incorrect, or Damaged Items

Handmade and manually finished products: Due to the handcrafted and manual nature of certain printing, embroidery, crochet and finishing processes, minor variations in color, ink coverage, stitching, positioning, texture, shape or finish may occur between individual items. These slight variations are considered normal characteristics of the manufacturing process and are not regarded as defects, provided they do not materially affect the appearance, functionality or durability of the product.

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order at customer@wickmonsters.com.

Include:

Your order number
Photos of the issue
A brief description of the problem

Once the issue is confirmed by our team, we will send you a replacement free of charge.

Please note: replacements for defective, damaged, or incorrect items are issued exclusively in the same size, color, and model as the original order. If you would like a different size or color, please return the item (Section 3) and place a new order. If the original item is no longer in stock, we will offer a refund or store credit instead.

We reserve the right to request the return of the defective item, or additional photos, before shipping a replacement.

9. Damaged Shipments

If your package arrives damaged, contact us immediately at customer@wickmonsters.com with photos of:

The outer packaging
The damaged item(s)

Keep all packaging materials, as the carrier may require an inspection.

10. Non-Returnable Items

Gift cards: gift cards cannot be returned or refunded, and cannot be exchanged for cash.
Items marked as Final Sale.
Customized or personalized items (unless defective or damaged).

Items paid for with a gift card can be returned under the normal conditions of this policy. In that case, the amount is refunded to the same gift card.

11. Orders & Cancellations

Orders cannot be modified or canceled after confirmation. Please double-check all order details before completing your purchase.

12. Legal Notice for European Customers

This policy complies with the European Union's Consumer Rights Directive (2011/83/EU) and other applicable consumer protection laws. Customers within the EU have the right to withdraw from the purchase within 30 calendar days of receiving their order without providing a reason. To exercise this right, follow the return process outlined above or send us a written statement to customer@wickmonsters.com.